Clear terms, from sample to shipment.

1. Minimum order quantity

Proposed standard MOQ: 10 pcs per style reference. Tell us the style code, construction, length, color, density and quantity for each variant. Mixed styles, lengths or colors may be available, but the accepted assortment and any per-variant minimum must be listed in the quotation/PI before payment.

2. Samples

• Sample availability, specification and price are quoted individually; a one-piece sample may be available for many styles.
• Sample production begins after written specification approval and receipt of the sample payment. Courier/freight, insurance, import duties and taxes are quoted separately unless the PI says otherwise.
• Sample charges are not automatically credited to a bulk order. Any sample-fee credit or waiver must be stated in writing on the quotation/PI.
• Proposed sample lead time: 7–15 business days after payment and complete specification approval; shipping transit time is additional.

3. Payment methods & schedule

• Default quotation currency: USD, unless another currency is stated in the PI. Payment by international bank transfer (T/T) to the beneficiary account named on the PI.
• Proposed first-order schedule: 30% deposit to start production and 70% balance after final inspection evidence is shared, before goods are released to the carrier.
• Samples are payable in full before sample production. A letter of credit at sight may be considered for suitable orders only by prior written agreement and after bank/document requirements are approved.
• Each party bears its own bank charges; intermediary or receiving-bank fees deducted from the remittance remain the buyer’s responsibility unless otherwise agreed.
• For payment-security, verify any bank-account change by calling a known company number before remitting. We do not request payment to a personal account.

4. Production lead time & dispatch

• Proposed standard bulk production range: 20–35 business days after the deposit clears and all specifications, approved sample/reference, variant breakdown and packaging artwork are confirmed in writing.
• Complex customization, peak-season capacity, material availability, late approvals or changes to an order can change the schedule. The confirmed production window will appear on the PI.
• “48-hour shipping” applies only to products specifically confirmed as ready stock on the dated quotation: it means dispatch preparation within two business days after cleared payment and export details are complete, not delivery to destination within 48 hours.
• Transit estimates are separate from production time and may change due to carrier schedules, customs or other events outside the seller’s control.

5. Shipping, duties & delivery terms

• Available options may include express courier for samples/small parcels, air freight and sea freight. Route, carrier, insurance and cost are confirmed in the quotation.
• Every order should name the agreed Incoterms® 2020 rule and precise place/port on its PI (for example, FCA Qingdao or DAP [named destination]). Import clearance, duties and taxes depend on the selected rule and destination.
• DDP is offered only when expressly quoted and operationally available for the destination. If the PI does not expressly include import clearance and duties, the buyer should confirm who will pay them before ordering.
• Buyers should provide accurate consignee, address, phone, tax/import ID and delivery instructions. Extra charges caused by incorrect details, refusal, storage or re-delivery are for the responsible party under the PI and applicable carrier terms.

6. Inspection & quality claims

• The approved sample, written product specification, color reference and PI are the order’s comparison standard. Screen images are indicative; use an approved physical swatch/sample for shade and texture approval.
• Please inspect packages promptly after arrival. As a proposed handling target, report visible transit damage or quantity shortages within 7 calendar days and apparent manufacturing non-conformity within 30 calendar days of delivery or discovery, with the order number, affected quantity and clear photos/video.
• Keep affected goods, labels and packaging available for review. Do not wash, wear, dye, cut, restyle or otherwise alter disputed goods before the claim is assessed, unless needed to prevent further damage.
• We will review documented claims and, where a production non-conformity against the approved specification is confirmed, agree a proportionate remedy for affected units: repair/rework, replacement, credit or refund, as documented in writing.

7. After-sales, cancellations & returns

• Contact us before sending anything back. Returns require a written return authorization and agreed shipping instructions; unannounced returns may be refused by the carrier or customs.
• Because wigs and hairpieces are personal-use products and many orders are customized, buyer’s remorse, a change in preference, or a buyer-approved specification is not by itself a basis for return or refund, except where mandatory law provides otherwise.
• Used, worn, washed, dyed, cut, restyled, damaged after delivery or incomplete items are not eligible for discretionary return. This does not remove remedies for a verified manufacturing defect where required by the applicable contract or law.
• For an approved return or remedy, responsibility for return freight and related costs will be set out in the written claim resolution, considering the confirmed cause, agreed Incoterm and applicable law.
• Changes or cancellation after materials have been committed or production has started must be agreed in writing; documented costs already incurred may be included in the settlement where permitted by the contract and law.

8. Order documents & applicable terms

The order-specific quotation/PI should identify the buyer and seller, style/SKU references, construction, length, color, density, quantities, unit/total price, payment milestones, production window, packaging, named shipping term/place and any agreed inspection or remedy terms. A written amendment agreed by both parties controls over inconsistent general website wording, subject to mandatory law.

This page is a proposed B2B policy, not legal advice and not a substitute for a signed sales contract. Mandatory rules in the relevant jurisdictions prevail. Ask a qualified adviser to review the final version for the company’s registered entity, export destinations and actual production capabilities.